How to make sure you receive your emails

SPAM is a major problem and all email providers are looking for ways to overcome the burden spam places on their systems. However each one has its own solution and some are rather overzealous! We have listed the most common culprits below with solutions.

How to stop Hotmail from blocking our emails.

Depending on its current configuration, Hotmail may classify email received from us as spam. Should this be the case, you would find our email messages diverted to the "Junk" folder of your Hotmail account rather than reaching the inbox. If you are currently not receiving some or all of our emails, you need to change your Hotmail account settings. There are three things you can do. Proceed as follows:

• Safe List: In the “Mail Handling” section of Hotmail, go to “Options” and add the following email address to the "Safe List": davidt@control-your-drinking.co.uk
  
  By placing this email address on the “Safe List” in your Hotmail account, you are ensuring that mail from us will never be considered spam (filtered out as “junk”) and will instead find its way into your inbox.
   
• Hotmail Contacts: Manually enter our email address into your “Hotmail Contacts”. Again, this will ensure that our emails will reach your inbox.
   
• Block Sender List: Make sure that our email address is NOT listed in your Hotmail "Block Sender List". You can access the "Block Sender List" from the "Options" page under the "Mail Handling" section.

How to stop Yahoo Mail from blocking our emails

Depending on its current configuration, Yahoo Mail may classify email received from us as spam. Should this be the case, you would find our email messages diverted to the "Bulk" folder of your Yahoo Mail account rather than reaching the inbox. If you are currently not receiving some or all of our emails, you need to change your Yahoo Mail account settings. Proceed as follows:

• If you find any of our email in the 'Bulk' folder, all you need to do is open that email and click on the link 'This is not SPAM', which is located immediately following the 'From' line in the email.
  
  We use the following email address to mail out all our correspondence: david@control-your-drinking.co.uk
   
• To ensure that mail from us will never be considered spam (filtered out as “junk”) and will instead find its way into your inbox, you can also manually enter our email address into your Yahoo Address Book.
   
• You can also set up filters for our emails. Go to the "Mail Option" page in the "Management" section and look for the "Filters Setting" page.
  

How to stop AOL from blocking our emails

• Check your spam folder
  
  When email contains certain characteristics or the member has previously marked the mail as spam it will cause the email to go directly into your Spam Folder. If the email is in the Spam Folder add the our email address - david@control-your-drinking.co.uk to your address book. This will prevent your mail from going to the spam folder. (For members who are using an older version of America Online please see the next step.)
   
• Add the our email address - david@control-your-drinking.co.uk to your address book
  
  If a member has ever signed on to AOL 9.0 a Spam Folder was automatically created for them. If the member is no longer using AOL 9.0 mail may still go to the Spam Folder, but may not be available to previous versions of AOL. The member can add the sending email address to their address book which will prevent it from going to the Spam Folder. To be sure that your email is going to the Spam Folder they can use web mail at AOL.com to check the Spam Folder.

Other email providers

We suggest using a Google search such as "YOUR EMAIL PROVIDER blocking email" - there is almost certainly a simple solution available as you won't be the only person to experience these difficulties!